Box Office / Front of House

• • Web Sales at here.org
    • Tickets for your event will be available online through here.org. From the HERE website, there is a link to Ovationtix, our online ticketing system, which is affiliated with AudienceView. This allows people to purchase tickets over a secure server with a credit card and pick their tickets up at our box office. HERE’s website www.here.org is the sole source for online tickets.

• In Person

• • • HERE, 145 Sixth Avenue (entrance on Dominick, one block south of Spring). The box office is open on every performance day 2 hours prior to curtain. 
    • HERE does not currently support phone sales.

• Unpaid Reservations

• • In order to serve our patrons most effectively, HERE does not take unpaid reservations for any event. Shows often sell out in advance and if people have not paid for reserved tickets, there are many no-shows at the box office.

• Discounts: If you are a Standard SubletSeries show, you can arrange for discount codes to be created using the Box Office Form below or by emailing richard@here.org. Codes should be alphanumeric and reflect a per-ticket discounted ticket price (not a “percentage off” or a “2-for-1” type of offer.)
• Press Comps: Members of the Press are allowed comps for any available seat to any performance at any time. Press seats should be submitted to the box office by the Producer. The organization that they are affiliated with submitted with the request, and your company may provide our Box Office with press kits for them when they come. You may reserve seats for press and other VIPs if you choose. Those signs should be printed offsite – HERE does not offer printing services.
• HERE Comps: HERE Staff Members are allowed comps to any performance at any time as part of HERE’s nightly allotment of tickets as defined in your contract. In addition, HERE may provide comps to any patrons within its defined allotment.
• Discount or Papering Organizations: As a Sublet rental, you are welcome to post the show on outside discount or papering organizations (TDF, Gold Club, Theater Extras, etc.) You are responsible for collecting all money raised from those sales – HERE will process them on our end as comps. If you list your show elsewhere, please inform Richard (richard@here.org) so that we can place the appropriate number of tickets on hold. You should also include richard@here.org and boxoffice@here.org on any patron lists sent by outside organizations. If you would like help contacting any papering or discount programs, feel free to contact Richard.

Your production is required to provide one person for each performance to act as an usher. The usher should not be working on the run of the show (as sound op, stage manager, etc.), as they will be needed at curtain time. This person is responsible for liaising with Richard (or an on-duty box office associate) to open the house before each performance, scan tickets and close the house to begin the performance. The usher should arrive 60 minutes before curtain, check in at the Box Office and expect to stay until 30 minutes after the show. The usher will assist the stage manager in preparing the house (checking for litter in the theatre, resetting audience chairs, etc). Some of the duties include answering patrons’ questions about HERE facilities (phone, restroom, theatre locations). The specific duties are as follows:

• Pre-Show

• • Check-in with the box office 1 hour prior to show time. Then, the usher will receive instructions on the physical layout of HERE and the performances happening that night. 
  • Tidy the seating area in your theatre and make sure enough seats are set up for the tickets sold.
  • Designate any reserved seats.
  • Inform the house manager when the house is ready to open so an announcement can be made.

• Opening the House

• • • Make sure patrons are going into the correct show.
    • Once patrons are seated and the okay has been given by the stage manager, inform the box office that the house is ready to close. The house may not close until the box office gives their okay. 

• During the Show

• • • Stay by the door to quiet noisy patrons and keep patrons from sneaking into the shows.
    • Seat latecomers if permitted by the producer. In general, we have a policy of no late seating.

• Intermission / Post-Show

• • If your show is in the Mainstage, exiting patrons must be encouraged to wait to see the artists in the lounge area, not in the hallway, for traffic flow.
  • Let the box office know when you are seating for the second half of the show.
  • Clear seating area of trash, turning in any found objects to the box office.

• 6 weeks prior to 1st performance: Fill out the Box Office Form on this page
• 3 weeks prior to 1st performance: Email richard@here.org to schedule a box office meeting
• 48 hours prior to each performance: Submit the comp requests to tickets@here.org. Include the Full Name, Date, Time, Number of Tickets, and Email address for each patron. 

In order for your tickets to be put on sale, please fill out this box office information form.